Refund policy

Return and Refund Policy

Last Updated: August 9, 2026

Thank you for shopping with Shopaventa. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you according to the return and refund terms outlined below.

1. Return Eligibility

We accept return requests within 30 days from the date your order is delivered.

To qualify for a return:

The item must be unused, unworn, and in its original condition.
The product must include original packaging, accessories, and any included materials.
Proof of purchase or order details must be provided.
Returns must be approved by our customer service team before the item is shipped back.

Items that are used, damaged by the customer, or returned without authorization may not be accepted.

2. Return Request Process

To request a return, please contact our customer support team and provide:

Order number
Customer name
Email address used for the order
Reason for the return
Photos or supporting information if the item is damaged or defective

Please contact us at:

Email: info@shopaventa.shop

Our team will review your request and provide return instructions after approval.

Please do not send items back before receiving return authorization.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received is damaged.
The wrong product was delivered.
The product has a confirmed quality issue.

We recommend using a trackable shipping method when returning items. Shopaventa is not responsible for packages lost during return transit.

4. Refund Policy

After we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved:

Refunds will be issued to the original payment method.
The product purchase amount will be refunded.
Original shipping charges are non-refundable unless the return is caused by our error.

Refunds are typically processed within 5-10 business days after approval. Your bank or payment provider may require additional time to complete the transaction.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please include:

Order number
Description of the issue
Photos or videos showing the problem

We will review your request and provide an appropriate solution, including replacement or refund when applicable.

6. Order Cancellation

Orders may be canceled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation may not be possible. Customers may request a return after receiving the order according to this policy.

7. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or personal use considerations, especially items that have been opened, used, or altered after delivery.